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Service Desk
A typical Service Desk manages Incidents and Service Requests,
and also handles communication with the Users.
Service Desk (ITIL V3)
If you are looking to drive business success through excellent customer service, then our comprehensive and customizable Service Desk service will help deliver continual service improvement without the associated cost and risk.
Developed specifically for airports and airlines, our purpose built 24/7/365 Service Desk handles all IT issues quickly, efficiently and cost effectively, from call receipt, through categorization, assignment and escalation to ensure service is restored with the upmost efficiency. Resourced by analysts highly qualified and experienced in airport and airline service management, our Service Desk delivers immediate and long term benefits to your organization, including:
- Delegation of the cost and risks associated with infrastructure (i.e. premises, communications, heating, lighting, etc.)
- Delegation of the cost and risks associated with resource management, recruitment, staff rotas, etc.
- Enhanced reputation.
- Improved service availability.
- Improved incident management.
- Improved problem management.
- Enhanced customer satisfaction.
In the past year, our specialist airport Service Desk team has successfully managed well over 100,000 airport service issues. If you are looking to drive business success through excellent customer service without owning the associated costs and risks, then you should be talking to us.
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