Services :
► Introduction
► Download Our Literature
► IT Infrastructure Services
► Service Desk
► Project Services
► Service Asset/
Configuration Management
► Continual Service
Improvement
► CyberSecurity
Introduction
The partner of choice for the world's largest and busiest airports.
ServiceTec specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, managing, maintaining, monitoring and supporting business and mission critical systems faster and more efficiently than any other service provider.
Our managed services are tailored to suit the individual needs of our customers and are delivered in accordance with ISO 9001:2008 Quality Management System Standards. We are also members of itSMF and dedicated adopters of the ITIL® V3 IT Managed Service best practice framework.
Our proven capabilities exceed the demands of the even the busiest of airport infrastructures. From the first line support of our highly experienced and knowledgeable Service Desks, to our professional on-site second and third line support technicians and management, we ensure the ongoing availability and continuity of airport and airline services.
SAMSS (ServiceTec's Airport Managed Services Solution) is a flexible and cost-effective managed IT services tailored to specifically meet the demanding requirements of airlines and airports of all sizes and includes all of the following functions:
- On-site and remote service desks
- Dedicated and skilled resource
- Systems configuration and management
- IMAC
- Green policy disposals
- IT project management
- Solution and service design, development and implementation.
Today, we continue to add new services and capabilities to reflect the ever changing demands of our customers and support our drive towards Continual Service Improvement.
We set the standards against which other airport Managed IT Service companies are measured.
