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IT Infrastructure Services
IT Infrastructure (ITIL V3)
As you scale your airport IT infrastructure to support growth, the management of your networks, databases and applications become a formidable task which can overwhelm your internal resources.
A robust and reliable airport IT infrastructure is the foundation of your organization: you need to know about a problem before it can affect your critical services. We provide comprehensive services to help airports of all sizes optimize critical IT resources, deliver quality services to users and achieve optimal service availability and performance. The services and solutions we provide include:
- Financial Management: Generate greater ROI (Returns On Investment) from enhanced decision making, improved financial control and tighter operational control
- Server Management: Comprehensive airport server management, from simple monitoring and configuration changes to complete fail-over testing
- Network Management: Our on-site administration, incident management and third party management keeps airport networks running at peak performance
- Application Management: We make sure you have well designed, cost effective applications to meet your desired business outcome requirements, as well as the technical resources you need to maintain your applications
- Data Security: We ensure the security of all your customer data so you can deliver the secure service your customers expect
- Capacity Management: We make sure that you have the capacity you need to meet your business activities and demand
- Continuity Management: We build the necessary resources, capabilities, escalations and processes into your service so that you can maintain services even in the event of a catastrophic failure
- Availability Management: We ensure the ongoing availability of service, whether through capacity management, supplier management or service design changes
- Change Management: initiated by an RFC (Request for Change), our change management processes manage all changes to your service, whether Normal, Standard or Emergency
- Release Management: We carry out release and deployment management in accordance with ITIL guidance to enable the most effective use of a service
- Administration: We can undertake all system administration tasks, from access control to the rollout of a new platform or operating system.
