Some of our Customers : Munich International Airport
Munich International Airport: An Industry Breakthrough
Munich International Airport is located 28 km northeast of Munich and is a hub for Lufthansa and Star Alliance partner airlines. The airport is the second busiest in Germany in terms of passenger traffic (38.4 million in 2012) and the 27th busiest airport in the world. In 2011 Munich Airport was named the Best Airport in Europe and the fourth-best in the world by Skytrax, the Air Transport Research Company.
ARINC awarded ServiceTec the contract to maintain the check-in and boarding systems for Deutsche Lufthansa AG, its Star Alliance partners and partner airlines at Terminal 2 in 2003. In Spring 2009, the entire system was upgraded from ARINC iMUSE to the advanced vMUSE common-use passenger technology at all the passenger service desks and across 112 gates, allowing Lufthansa and its partners to share the use of passenger automation, as well as run business software designed to enhance productivity and efficiency.
Munich Terminal 2 was an industry breakthrough, the first time that an airport and an airline - Munich Airport and Deutsche Lufthansa AG - have joined forces to build and operate a terminal. Terminal 2 is a 950 Million Euro, glass and steel structure used exclusively by Lufthansa and 11 partner airlines, including Air China, South African Airlines, Turkish Airlines, United Airlines, US Airways, SAS, Air Canada, Varig, Thai Airways International, ANA, Austrian Airlines Group and Singapore Airlines.
Lufthansa is Europe's largest airline group and Munich is the company's second largest hub, having grown by 150 international and continental flights in the last two years.
ServiceTec's Airport Managed Services Solution (SAMSS) is used to provide the maintenance and support of the ARINC installation, including the vMUSE platform with local IP network, 460 computer workstations, and approximately 2,000 associated items of MUSE hardware. In 2005 Munich was also a Pilot Airport for a new range of Quick Boarding Gates. Some 73 QBGs had been installed in Terminal 2, with ServiceTec assisting in the implementation phase and providing support.
In 2012 a new generation of QBG's had been installed, not only replacing the old hardware, but also adding even more Quick Boarding Gates at all gate positions. So now 144 lanes are installed at all 96 gate positions in Terminal 2. ServiceTec again assisting in the implementation and installation phase and now providing 1st and 2nd level support.
