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Some of our Customers : Minneapolis-St.Paul International Airport
Customer since 2001
ServiceTec has been the partner of choice for Minneapolis-St. Paul International Airport (MSP) since 2001. Initially, ServiceTec provided comprehensive Level 1, 2, and 3 support services and network management for a range of systems including SITA Common Use, INFAX FIDS monitors, Videcom SEATS and IBM CUSS Kiosks. Subsequently, the Metropolitan Airports Commission (MAC) contracted with ServiceTec for additional analyst expertise to supplement the in-house support of its Terminal 2 Humphrey Common Use environment. The partnership was extended in 2007, when ServiceTec was asked to manage the rollout of the new multi-million dollar Ultra Electronics Airport Systems, Inc. (Ultra) CUSE project.
In 2012 ServiceTec extended its relationship with the MAC providing IT systems support for Terminal 1 Lindbergh and Terminal 2 Humphrey at MSP, including the management of a major million dollar upgrade to the Terminal 2 Humphrey Common-Use hardware environment, as well as an upgrade to v5.3 of the Ultra CUSE platform.
The partnership with the airport follows an agreement made earlier this year, under which the MAC renewed its support contracts for the CUPPS and AODB/MUFIDS systems with ServiceTec for a second time. In addition, ServiceTec will continue to work closely with the MAC on its MUFIDS Phase III project which will expand the network and add additional flight information locations throughout Terminal 1 Lindbergh and Terminal 2 Humphrey.
More recently, ServiceTec managed the roll-out of MUFIDS Phase I and MUFIDS Phase II, and expanded the FIDS/MUFIDS environment into the Terminal 1 Lindbergh, replacing the existing proprietary Delta Airlines FIDS System and, for the first time, providing comprehensive flight information for all airlines flying into and out of MSP.
