About Us :
► Who We Are
► What We Do
► Some of our Customers :
- Berlin
- John F Kennedy
- London Heathrow
- Manchester
- Minneapolis-St.Paul
- Munich
- Oakland
- San Francisco
- Schiphol
- Partners
► Quality :
► Board of Directors
► Careers
► Contact Us
Download our quality brochure
Learn about our expertise across the airport and airline industries
company brochure
Quality
The world’s largest and most highly respected independent provider of Managed IT Services to airports and airlines.
Quality is the deciding factor when differentiating ServiceTec from other providers of Managed IT Services to airports and airlines. Since inception, our philosophy has been to achieve, adhere to and maintain the highest possible quality management and control accreditations.
In addition to certification to ISO 9001:2008 Quality Management System Standards for the supply of Managed IT Services for global airport and airline systems, and membership of the itSMF, our Technical Manager is qualified to ITIL V3 Expert level.
ITIL is the most widely adopted approach for IT Service Management in the world. Providing a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services, ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes.
ISO 9001:2008 is the International Standard for Quality Management Systems and a set of principles that ensure a common sense approach to the management of our business activities to consistently achieve customer satisfaction.
Our adherence to these two prime service and quality management standards ensures:
- Improved customer satisfaction - through a more professional approach to service delivery that consistently meets customer requirements
- Reduced operating costs - through continual improvement of processes and resulting operational efficiencies
- Improved stakeholder relationships - including staff, customers and suppliers
- Legal compliance - by understanding how statutory and regulatory requirements impact ServiceTec and our customers
- Improved risk management - through greater consistency and traceability of services
- Proven business credentials - through independent verification against recognized standards
Constant opportunity to drive Continual Service Improvement - through our unique ability to identify and communicate in the language of airports options for enhancement to your services.
