Services :

With a focus on the flexibility required to deliver a Service Desk that meets the customer’s precise requirements, ServiceTec is able to accept the input of services requests from any combination of sources, including:

• Pro-active service monitoring
• Telephone interface
• Email
• Self-service portal
  

Available 24 hours a day, 365 days per year, Service Tec’s Service Desk solves many of the issues faced by organisations currently looking to establish or outsource a Service Desk.

Hiring the right people, providing office space, selecting the right tool and the time taken to get the best from it are just a few examples of the major investment that is not required when placing your Service Desk in the hands of ServiceTec.

• An efficient and pain tree transition from your existing Service Desk operation
• Or a running start for your brand new Service Desk service.

• UK based expert operatives answering your customer calls
• A service available at times to you need to suit your business utilising an ITIL v3 certified solution combined with conformant processes and best practice.
• With effective use of automation resulting in better communication and improved service availability
• Scalable to suit your precise requirements
• Without the risks and costs of recruiting, training and retaining your own staff
• From a company with a proven track record of delivering these services to other customers.
• And saving your company money in the process.