Siemens Telephone Systems - Computer Telephony Integration

Computer Telephony Integration CTI is a means of saving time and promoting efficiency by integrating the desktop PC with the telephone. Difficult to remember numbers are often dialled whilst trying to look at a database and the telephone keypad at the same time sometimes leading to wrong numbers. With CTI you simply point and click the number from your desktop database and your Siemens Hipath 3000 system connects the call, eliminating wrong numbers and the need to maintain separate Speed Dial lists.

For incoming calls it is possible to index the record of the calling party prior to answering (Screen Popping). If the CLI is available, by reference to a database, calls can be routed to the appropriate person or group of people (Skills Based Routing). Calls can also be routed according to a condition on a database without interruption of ringing. For instance accounts marked stop; route to Financial Controller.

The Siemens Hipath 3000 supports CTI in several ways:-

First Party CTI via the USB Port on the Siemens OptiPoint range of telephones. This works with any Tapi compatible applications such as Outlook, ACT & Goldmine.
Third Party CTI via the Hipath 3000 CSTA port. This allows an application on a computer network to control the Hipath 3000
Third Party CTI via the HG 1500 card (for VOIP) which will support Tapi compatible applications using any type of extension.
Can interface with any database including LINUX and UNIX types via Callview
USB phone or Multi-Media facilities. First Party CTI Tapi compatible applications such as Outlook, ACT & Goldmine.

All the above are open interfaces which support a range of Hipath Ready applications. Brightel Datanet can advise on and implement the best solution for your organisation.

Download CTI brochure

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Demonstrations can be arranged in our Brighton showroom

01273 244400