Call Recording
For many organisations such as insurance brokers it is essential to record telephone conversations as a means of verifying agreements made over the phone
Until fairly recently call recording equipment was prohibitively expensive and only utilised by the few. Today it is possible for Brightel Datanet to connect your Siemens Telephone system to professional recording equipment from Oak Telecom for less than £2000. The Oak ProVoice DX 4 connects up to 4 ISDN 2E, analogue lines or digital extensions (Maximum 8 with 2 boxes). Calls can be retrieved and played back: by dialled number, CLI (If available), extension number and time and date.
Brightel Datanet can also provide the Oak ProVoice system, which is capable of recording all calls on all lines on the very largest Siemens Hipath system. Either system can provide some of the following benefits:-
- Resolution of Disputes
- Verification of Orders
- Monitoring staff performance
- Able to review conversations to verify anything needing clarification
- Compliance with regulatory bodies where call recording is mandatory.
- User friendly windows interface
Enquire now to receive a ProVoice DX4 demo disk.
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