Who is behind the Brightel Datanet team?
Managing director and Brightel founder Chris Shanks Ieng MIEIE is a professional engineer who has spent all his working life in the industry. Prior to starting Brightel in 1989 he was involved with public telephone exchanges, and has worked on large projects for some of the nations major telecomm companies. His last position being with Ericsson as Applications Manager.
Chris has for many years played an active part in the Brighton & Hove Chamber of Commerce and was the president between 2001 and 2003.
What sort of projects does Brightel Datanet undertake?
Well we don’t actually use the cliché “no job is too big or too small” but it sometimes seems that way having installed telephone systems from just 4 extensions up to 250 and data cabling projects from a handful up to 2000 sockets. Because the Siemens range of telephone systems is so scalable and versatile we have for 10 years specialised in that product and its applications rather than a specific market sector.
We undertake many projects in the public sector, including for schools, hospitals and councils.
Who Has Used Brightel Datanet?
Nearly every type of organisation you can think of including solicitors, accountants, doctors, estate agents, hotels, recruitment agencies, computer companies, garages, theatres and churches. In fact people just like you.
Our better known customers include, Unijet, Customs & Excise, Roedean School, University of Sussex, Pontins, Brighton & Sussex University Hospitals NHS Trust, South Downs NHS Trust, Brighton, Worthing, Adur and Horsham Councils.
We have customers located in London and the Home Counties, as well as our heartland of Brighton, Hove and environs. With the powerful remote diagnostic and change capabilities of the Siemens Hipath family of systems 98% of problems and changes no longer require a site visit. This makes location a non-issue to a major extent.
What do customers say about Brightel Datanet?
I was impressed by the professional approach that Brightel Datanet showed at all times from gathering requirements to their first class after sales and maintenance service. It was also refreshing to have fairly complex technical information explained in laymans terms without feeling that I was being patronised.
Paul Kempsell Assistant Director Worthing Contract Services
“I should like to take the opportunity of personally thanking you for all your help during the past 6.5 years and I hope you will be able to offer my successor the same high level of support in the future”
Jeff Hynam, Bursar, RoedeanSchool 1999-2004
“For once we have a system that does exactly what we want of it......................after the difficulties we endured in our previous office, was a great relief”
Guy Wrench, Wrench Marketing
Why Buy From Brightel Datanet?
As an engineering led company the emphasis has always been on service and customer satisfaction over the long term, enabling us to retain most customers over many years.
We take a pride in analysing customer’s requirements and understanding their organisation. When we understand your organisation we understand your telecomm needs and can deliver the most cost effective solution for you.
We offer a highly personalised user friendly service backed by Siemens a world leader in the telecomms industry. We are big enough to cope but small enough to care.
At Brightel Datanet we are committed to excellence in all areas of our business operations.
This means that:
- We are committed to exceeding the needs and expectations of our customers.
- We are continuously improving our products and processes.
- Quality improvements concern everyone.
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