Call Logging
Call logging is the means by which you can analyse how your Siemens telephone system is being utilised. All the calls made and received are collected in a database from which a large range of reports can be viewed on screen and/or printed. Brightel Datanet provides a range of call logging systems from Oak Telecom, who are the largest provider of such systems in the UK . Oak call logging software is tested and approved to interwork with Siemens telephone systems.
The sort of benefits that call logging software can facilitate are:
- Who in the Company is calling whom & where
- How quickly are calls being answered & by whom
- Are there calls that are never answered
- How many people do you need to answer calls at any particular time and date
- Charts to show call volumes to mobile, national, international, and local, giving essential information for controlling costs via least cost routing.
- Have you got too few or even too many lines
- Which geographic areas are your calls coming from
- Which organisations or individuals are calling or being called most frequently/rarely
- Account reports allow organisations like solicitors, who may charge for their time on the phone, to print out call times to a specific client
- extensions can be gathered into departments for departmental cost apportionment
Overall call logging provides essential information for any organisation with an interest in controlling call costs or has a need to measure the telephone performance of their sales or enquiry teams.
Download Advance Classic brochure 
Download Advance Classic LE brochure
Oak call logging software can be provided from £535 + VAT excluding installation. Please enquire for demonstration CD. Or see for yourself in our showroom.
Demonstrations can be arranged in our Brighton showroom
01273 244400
