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Maintenance & Support Overview

Brightel Datanet are authorised Siemens maintainers and can provide maintenance and support for the following systems:-

Hicom 112 & 118
Hicom Office One, Office Point, Office Com, VS 1600 & Office Pro
Hipath 540, 3250, 3300, 3350, 3500, 3550, 3700 & 3750

In addition as Oak authorised maintainers we can maintain the following attachments to your Siemens system:

VoxPro voicemail system
VoxBox & VoxBox Lite voicemail systems
Advance Classic Call Logger

Service is provided Monday to Friday excepting bank holidays from 9am to 5:30pm. Response is within 4 working hours for a Catastrophic Failure and 8 working hours for a Partial Failure.

Our Maintenance & Support Service Includes in all cases:

Support line for advice and help with feature activation
Liaison with BT when there’s a line problem
Remote diagnostics and resolution whenever possible
Site visits as required
2 remote programming sessions
Annual health check
Reduced costs for moves changes and additions
No Claims bonus of 10% per annum up to 50% or £300 whichever is greater

We offer three levels of service:

Repair or replacement as appropriate of any faulty item of Siemens equipment including Siemens telephone handsets. Maintenance costs 10% per annum of total maintained equipment replacement value.
As above but excluding Siemens telephone handsets. New replacement Siemens handsets are provided in the event of a fault and invoiced at RRP. Maintenance costs 10% per annum of total maintained equipment replacement value.
Any item of Siemens equipment found faulty is replaced and invoiced at RRP. Maintenance costs 5% per annum of total maintained equipment replacement value excluding Siemens telephones.

The minimum charge for system maintenance is £300 per annum. Monthly standing orders can be arranged.

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01273 244400