Overview | FAQs
Maintenance & Support FAQ’s
Q: Why do I need a maintenance contract?
A: Your telephones are vital to your organisation. How long can you afford to be without them? With a contract we can react to problems quickly without the need to raise orders, and deal with invoices. In the worst case you may, under duress, have to find a company willing to repair and then pay in advance before anything happens at all.
Q: What is the advantage of having all my equipment maintained?
A: There is a no quibble commitment to change any faulty item of maintained equipment, including Siemens handsets without the need for paperwork.
Q: How wide an area does Brightel Datanet’s service cover?
A: Brightel Datanet can provide maintenance and support within a 100 mile radius of their Brighton headquarters.
Q: Do you have to make a site visit to resolve a problem?
A: No providing you have ISDN & DDI we are able to resolve most problems remotely. The latest Siemens systems like the Hipath 3000 have powerful remote diagnostics enabling us to speedily resolve any trouble wherever you are. We can even deliver software upgrades on line.
Q: I would like a quote but I am not sure of the equipment value?
A: If you are able to provide us with the dial in number and password we can determine from your database exactly what equipment you have. If this is not possible then the number of lines and extensions would give us an idea.
Q: Ok I am happy with the quote what happens next?
A: We would accept your order subject to survey.One of our engineers will make a site visit to ascertain that your Siemens telephone system has been installed to the correct standards and is in full working order.
top of page
01273 244400
