Case Studies Introduction | Case Study One | Case Study Two | Case Study Three

 

Case Study 3 - Roger French 

People and Place:

Brighton & Hove BusesLarge 5 bedroom house in Hove occupied by Roger French and extended family.

The Problem

The house was served by an old 2 line analogue telephone system. In addition there were 5 more lines serving alarms, fax, computer and Sky digibox for television pay per view.

The requirement was to extend the digibox system to other areas, upgrade Internet access and at the same time rationalise what had become quite a complex of disparate lines and equipment.

The Solution

Brightel Datanet installed a Siemens Hipath 3350 with one ISDN line, 14 digital, 2 analogue and 2 Integrated Cordless extensions. For the computers a Belkin broadband wireless router was installed along with wireless cards for each computer. ADSL broadband was procured and added to one of the lines.

The number of lines was cut down from seven to 3. Costs were further reduced through use of BT Business Plan. The three main house and fax telephone numbers were retained as DDI numbers on the ISDN line. The fax and Sky digibox were connected as analogue extensions.

Customer Comment

"Once we had decided what we needed and placed an order we didn’t need to concern ourselves. Brightel Datanet dealt with everything including BT about the line changes and Fastnet regarding ADSL. The Siemens system and new computer network was implemented with the minimum disruption. With something like this there’s always a few little things you don’t think of till it's in and many tweaks were made by Brightel Datanet remotely in a good natured way at no extra charge."

"I am very pleased with the Siemens telephone system, which has a lot of nice little features to make telephone life easier and of course we are delighted with our much improved fast internet service."

Roger French OBE: Managing Director Brighton & Hove Bus & Coach Company

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