Phase 2

Print version of Relish™ phase 2 page [http://www.relish.org/phase2.html]

The second phase of Relish™ has been rolled out across 159 occupied homes in tandem with decent home works.

Phase 2 focused on:

• applying lessons learned from phase 1;
• Relish™ training for surveyors and trades people;
• recruiting resident advocates;
• developing a personalised, automated feedback system for monthly advice to supplement the home visit support;
• applying the Relish™ principles to a different type of building stock and construction.

The main challenge faced during phase 2 was how to develop an effective advice and education programme for a large number of residents. There were limited opportunities to incentivise and support residents on a one to one basis; so we supported poor energy users with opportunities for additional advice so that they could understand the benefits of changing their energy habits.

One of the key Relish™ principles is to ensure that being part of the programme is a fun thing to do easy to understand, with real, tangible benefits for participants. So we worked closely with residents to explore the best ways to involve and engage them in the programme.

Phase 2 was kick started with the launch of the Relish™ show home available as an education centre for all Worthing Homes' residents. A virtual tour of the show home has also been published online for those residents that have access to the internet. We are continuing to develop our online communications as well as reinforcing good energy habits through special training of the resident liaison team, surveyors, contractors and reactive maintenance team.

Updates on phase 2 have been published throughout the year.