Core Services

Our core services include outbound and inbound telephone fundraising, data management and fulfilment. We have a specialist consulting service for CRM and Voice & Branding. Click here for more details.

Each of our core services is invested with a high level of thought, expertise, creativity and care in its delivery. Our quality control processes ensure that all aspects of each project are routinely managed to exacting standards on an hourly, and day to day basis.

Outbound Telephone Fundraising

Pell & Bales ran its first outbound project in 1988. Since then we have pioneered a wide range of telephone fundraising applications.

• New supporter acquisition
• New supporter welcome campaigns
• Upgrading & cross selling
• Retention and renewal programmes
• Fundraising & membership development
• Campaigning
• Legacy promotion
• Subscriptions marketing
• Supporter research & satisfaction surveys
• Affinity marketing
• Customer/supporter care programmes

Pell & Bales are specialists in strategy development and the delivery of telephone fundraising plans fully integrated with other media.

Inbound Response Handling

Pell & Bales provides high quality inbound response handling for:

• Supporter service and help lines
• DRTV and radio
• Press, direct mail, inserts and door-drop campaigns
• Credit card payments
• Paperless direct debit
• Order taking
• Mail and product fulfilment

Data & IT Management

Our track record in managing and mining data is second to none. We routinely create sophisticated data segmentation strategies to drive optimum results for our clients, and we enhance their databases through in-call data capture and list cleaning during each project.

Our services include:

• Database construction and management
• Data auditing, de-duplication and list qualification,
• Bespoke data set up, segmentation and reporting.
• Software automation for credit card and paperless direct debit processing.

Fulfilment

We are specialists in the creation and delivery of high quality, high speed, personalised telephone fulfilment. Our service includes:

• Personalised and automated mail
• Brochures & catalogues
• Fax & Email fulfilment
• Product fulfilment
• Design, artwork and print production
• Award winning graphic designers
• Personalised signatures and live postage
• Fulfilment dispatch within 24 hours of the phone call

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