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Whether yours is a fundraising, campaigning or commercial organisation, you are operating in an increasingly competitive environment: it is becoming increasingly expensive to acquire new customers & supporters, and increasingly difficult to retain them.
Now, more than ever, it is not acceptable to deliver poor or inconsistent service, fail to recognise each supporter’s value, treat all customers the same, allow supporters to lapse without attempting to retain them…The challenge is summarised in a single, crucial question:
“How do we retain and increase the value of our customer base?”
Services
Bringing together a team of expert practitioners in customer strategy, insight, experience and effectiveness, Pell & Bales consulting can help you to develop and implement practical solutions to your customer or supporter management challenge.
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Consulting Team
Pell & Bales’ consulting team has decades of experience of helping organisations to create practical customer management solutions and increase the value of their customer relationships, in industries from automotive to energy and from charities to financial services.
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Clients & Case Studies
Pell & Bales Consulting is currently working with a range of commercial and charity clients. For more information about our current clients and recent work, please visit our Clients & Case Studies section.
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Downloads
For conference presentations, research papers and materials that support our speaking engagements, please visit our Downloads section.
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