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ADSL |
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Short for Asymmetric Digital Subscriber Line, this
product is a high speed internet access. It is becoming
more and more popular with in excess of 30% of businesses
now having the product.
Having experienced ADSL people often wonder how
they ever survived without it. We offer packages
from as little as £20 per month and can provide
internet access at anything up to 40 times the speed
of a dial-up internet line.
See Broadband in Main Products for further details. |
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We can supply an number of different answer phones
depending on their use.
They can just be connected to a single line or attached
to a telephone system - see links and prices.
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Auto Attendant |
Auto
Attendant is usually a function of a Voicemail package
attached to a telephone system. This allows you
to direct callers to specific departments or extensions
within your business. They can be used to deal with
out-of-hours calls or be used with music-on-hold
to portray a professional image. |
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Call
Barring can take a number of forms, the most common
of which is a Premium Rate Bar. These vary in price
but can in some cases be free of charge. |
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Caller Redirect |
Caller
Redirect is often used when companies change address.
For £30 per quarter we can arrange for an
automated message notifying the caller of your change
of number. |
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Call Diversions |
Call
Diversions can be set up in a number of ways. Some
can be altered remotely and others require you to
be on site in order to operate them. Speak to your
account manager for guidance. |
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Call Loggers |
We
provide Call Loggers by Panastat. These allow customers
to keep a close eye on call data. This may be of
particular use is a sales environment when call
stats are highly relevant, or in a company with
high staff turnover so that abuse of personal calls
can be closely monitored. |
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Call Routing
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Call Routing |
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Focus
offer Call Routing as a method of saving money.
With call charges that can save as much as 70% against
BT, this product is simple and effective. See our
main products for further detail.
See Least Cost Routing in Main Products for further details. |
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CAT5 |
Category
5 cabling is a type of structured office cabling.
Often seen in new office builds, it is common place
when IT Networks are in place. Using CAT 5 cabling
allows for a much more flexible communications infrastructure.
With the use of patch panels, something like moving
a member of staff from one end of the building to
another becomes very simple and the cabling itself
is much more tidy.
See Cabling in Main Products for further details. |
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CTI |
Computer
Telephony Integration |
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CCUs |
Another
name for a PBX or Telephone System. We provide both
new and used CCUs in many makes and models. See
Telephone Systems on the main product list for a
full range of systems. |
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CPS |
Carrier
Pre-Selection - this is the preferred method of
routing calls as it is non-intrusive. It is where
the prefix is added at the local BT exchange rather
than somewhere on the customers site. |
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CLIP |
Caller
Line Identity Presentation - a product relating
to digital lines, this allows you to see the number
of the person calling. |
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Computer Hardware |
See
IT Solutions. |
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Digitally
Enhanced Chordless Telephones - these are commonly
known as 'walkabout phones'. Acting as just another
digital extension from a telephone system or just
used on single analogue lines, these allow people
to roam around an office while on the phone. (Images
and description) |
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DDIs |
Direct
Dial Inward - these are numbers that are supplied
in batches of 10. They will usually be designated
to a specific extension or department. They allow
calls to be directed straight to their intended
recipient rather than busying up reception. They
are also far cheaper than single lines at only 33p
per number per month. |
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DDI Billing |
DDI
billing is a product available using our Call Routing.
By programming your telephone system we are able
to create a bill showing calls made from specific
DDIs. |
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Extension
billing is much the same as DDI billing. The cost
of calls is broken down by extension to allow you
to have a clearer picture of who is making calls
within your business. |
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Featurelines
are a product termed by BT. A solution generally
used for small businesses where the capital outlay
of a telephone system could not be justified. Each
phone has it's own extension number allowing calls
to be transferred. The main drawback is that the
rental of each line is substantially more expensive. |
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We
can provide new and used handsets/keysets for a
number of makes of Telephone System including Panasonic,
Toshiba, Siemens, LG and Samsung. See Telephone
Systems in our main product list for further details. |
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See VoiP in Main Products for further details. |
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ISDN2e |
ISDN2e
is short for Integrated Services Digital Network,
it is a digital circuit consisting of 2 channels
(lines). They are supplied in pairs. |
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ISDN30 |
ISDN30
is much like ISDN2 although it is generally used
in larger firms with a greater requirement of lines.
ISDN30 starts at 8 lines and is supplied on a bearer
which can take up to 30 lines. |
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IP Keysets |
An
application that enables a desktop, laptop or workstation
computer to function as a telephone via Voice over
IP technology that uses the cables of a computer
network as the medium for transmitting telephone
service. Equipped with a headset or a hand-held
device, and using the numbers on the keyboard to
dial, the computer with IP keyset software can perform
the full range of telephone features available through
traditional systems, such as teleconferencing and
call forwarding. IP Keysets typically make use of
the computer's sound card for audio input and output.
See Telephone Systems in our main products for examples. |
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IT Solutions |
See
IT Solutions in the main products |
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A
permanent telephone connection between two points
set up by a telecommunications common carrier. Typically,
leased lines are used by businesses to connect geographically
distant offices. Unlike normal dial-up connections,
a leased line is always active. The fee for the
connection is a fixed monthly rate. The primary
factors affecting the monthly fee are distance between
end points and the speed of the circuit. Because
the connection doesn't carry anybody else's communications,
the carrier can assure a given level of quality |
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Music
on Hold does exactly what is says on the tin. It
can simply be music or alternatively a running commentry
about your company and the products that you provide.
It can be a very powerful marketing tool, but equally,
choosing the wrong music (greensleeves) may irritate
customers. |
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See
IT Solutions for details. |
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Non-Geographic Numbers |
Non-Geographic
numbers encompass 0800, 0845, 0870, 0871 and 090
numbers. Each has it's selling points, some cost
you money but generate business and others are a
method by which to generate money. They can be incredibly
useful in marketing campaigns. To find out how you
can have a free Non-Geographic number please contact
one of our sales team. |
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Premium
Rate Numbers are generally associated with telephone
lines of an adult sexual nature, but increasingly
09 nubmer are being used for a whole range of other
services. Most common are the voting lines from
televisions shows and order lines for mobile phone
ringtones. An 09 number used for your business could
generate money and in the case of a helpline, put
off customers from calling with timewasting questions. |
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PC Support & Maintenance |
See
IT Solutions for details. |
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Pay Phones |
We
can supply a range of payphones. See examples. |
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Panasonic |
Panasonic
Telephone systems are by far the most common in
the UK. A user-friendly interface mixed with reliability
and flexibility makes this an ideal choice for most
businesses. As with most modern systems, they are
modular, this allows you to buy a basic shell and
add to it over time as your business grows. |
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Patch Panel |
A
panel of network ports contained together, usually
within a telecommunications closet, that connects
incoming and outgoing lines of a LAN or other communication,
electronic or electrical system. In a LAN, the patch
panel connects the network's computers to each other
and to the outside lines that enable the LAN to
connect to the Internet or another WAN. Connections
are made with patch cords. The patch panel allows
circuits to be arranged and rearranged by plugging
and unplugging the patch cords |
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PBXs |
Short
for private branch exchange, a private telephone
network used within an enterprise. Users of the
PBX share a certain number of outside lines for
making telephone calls external to the PBX. Most
medium-sized and larger companies use a PBX because
it's much less expensive than connecting an external
telephone line to every telephone in the organization.
In addition, it's easier to call someone within
a PBX because the number you need to dial is typically
just 3 or 4 digits. A new variation on the PBX theme
is the centrex, which is a PBX with all switching
occurring at a local telephone office instead of
at the company's premises. |
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This
product is usually necessary when moving site. Remote
Call Forwarding allows calls to be seamlessly transferred
to a new number without the caller being aware.
Contact one of our sales staff for pricing. |
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Routers |
Generally
associated with ADSL and SDSL, Ethernet routers
are provided to allow connection from your PC or
Network to the Broadband connection. |
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Short
for symmetric digital subscriber line, a technology
that allows more data to be sent over existing copper
telephone lines SDSL requires a special SDSL modem.
SDSL is called symmetric because it supports the
same data rates for upstream and downstream traffic.
A similar technology that supports different data
rates for upstream and downstream data is called
asymmetric digital subscriber line (ADSL). ADSL
is more popular in North America, whereas SDSL is
being developed primarily in Europe |
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Soft Phones |
Also
spelled as softphone, an application that enables
a desktop, laptop or workstation computer to function
as a telephone via Voice over IP technology that
uses the cables of a computer network as the medium
for transmitting telephone service. Equipped with
a headset or a hand-held device, and using the numbers
on the keyboard to dial, the computer with soft
phone software can perform the full range of telephone
features available through traditional systems,
such as teleconferencing and call forwarding. Soft
phones typically make use of the computer's sound
card for audio input and output. Soft phones are
typical call centers and other businesses that rely
heavily on a combination of computers and telephones |
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We
supply and maintain Toshiba telephone systems. |
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Focus
can provide Voicemail solutions on a number of systems.
Please see our Telephone Systems section in the
main products. |
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VPNs |
Virtual
Private Networks are becoming increasingly popular.
With the emergence of VoiP technology and more and
more people working from home, the ability to share
data is more and more important. As part of our
IT solutions, a VPN can be a powerful tool. |
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