Terms & Conditions

Contract

We must receive payment for the goods you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending you an invoice. Our acceptance of your order brings into existence a legally binding contract between us.

Price

The prices payable for goods that you order are as set out in our website. You will be required to pay delivery charges, where applicable and it may not be possible for us to deliver to some locations.

Payment

All ordered items need to be fully paid for before delivery.

Taxes

All purchases within the UK are charged VAT at 17.5%. The prices on our site are VAT inclusive.

Warranty

As you would expect from any respected supplier we offer a 1 year warranty period on all our sofas as standard*.

We hope you will be happy with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any stock item may be returned for any reason within seven working days from the date of delivery so long as it remains in a saleable (brand new) condition, all items must be returned in original packaging. We will refund the price of the item only, delivery charges are not refundable. Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items, which have been opened and used.
*The 1 year warranty applies to the frame, this applies to normal house hold use. Terms and Conditions apply. Soft Options Furniture enforces the warranty for the frame only (excluding armrests). With all sofas purchased an extra 5 year accidental cover can be purchased on the leather/frame enforced by Warranty Plus. This covers tears, burns, scratches, rips stains, accidental damage etc.
This does not affect your statutory rights. If you have received the goods after you cancel your contract then you must send the goods back to us at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must send the goods back to us as soon as possible without unpacking them in a brand new condition. Once you have notified us that you are cancelling your contract, any payment made will be refunded the same way in which you have paid us, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
We reserve the right to cancel the contract between us if:
• We have insufficient stock to deliver the goods you have ordered
• We do not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you and will re-credit to your account any sum deducted by us from you as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Delivery

Stock Item: If an item is in stock we usually send the goods out within 21 days of receiving your order. We use national couriers for larger items. If an item is out of stock please contact us for an approximate delivery date.
To Order Items: Delivery dates acknowledged by Soft Options Furniture are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore orders may be shipped on the estimated date, prior to the estimated date with the buyers' approval or after the estimated date (after notification to the buyer). Special delivery conditions requested by the buyer should be given in writing, email softoptionsfurniture@nifton.com or at the time of order placement and will be considered by Soft Options and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer. All items are delivered to the entrance of the property, in the case of flats/apartments all items will be left in reception area (unless they can fit into an elevator), we are not responsible for the items after this point. Alternatively you can request for your items to go up a flight of stairs, this is charged at Ł10 per flight of stairs and you will need to notify Soft Options of this prior to delivery.
Our delivery team will not take any product packaging away with them, this up to you the customer to dispose of.
Once an item comes into stock we can store it for up to 2 weeks at our warehouse, after which your item will be put into storage at a charge of Ł25.00 per week.
Please do not discard any existing furniture you have until you have received your new furniture and are fully satisfied with it. We cannot be held liable if you choose to do so.

Liability

If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing within 1 working day of the delivery of the goods in question.
If you notify a problem to us under this condition, our only obligation will be, at your option:
• To make good any shortage or non-delivery
• To replace or repair any goods that are damaged or defective
• To refund to you the amount paid by you for the goods in question (minus any charges)

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition. We shall have no liability to pay any money to you by way of compensation, other than to refund to you the amount paid by you for the goods in question.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain types of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these Terms & Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Returns and Exchange Policy

Bespoke orders made to the customer's specifications cannot be returned. If received damaged or defective then we will attempt to repair the damage, if this is not possible then a replacement part/item will be manufactured and delivered as a replacement as soon as possible. PLEASE ONLY ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY - UNLESS WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO BE CAREFUL TO CHECK ACCESS TO YOUR PROPERTY AS DELIVERY IS ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE.
If a product (not a bespoke order) would like to be returned or exchanged for a different item, please contact us within 24 hours of receiving your order. You may return or exchange goods up to 7 days after the date of delivery (cooling off period), however Soft Options is not responsible for any item that is not returned in the manner set forth below.

Products

We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction, we advise you to request a colour sample. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Length measurements are approximate and can vary slightly.

We reserve the right to withdraw and cancel sales/offers without given notice.

Cancellation

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. To cancel your contract you must notify us in writing, either to softoptionsfurniture@nifton.com quoting your name, address and items ordered, or by post to Soft Options Furniture, Unit 3 Newington Enterprise Centre, Wardwell Lane, Newington, Kent ME9 7ER. This does not apply to bespoke orders.

Bespoke Products

Any product which requires a change in colour, design modification, shape, finish etc. is classed as a bespoke order. Therefore normal cancellation and refund policies do not apply. In the event of a problem we will aim to repair the product.
For all returns due to colour shades of product not exactly as required or the product not fitting into the property we will charge you a 20% admin and re-stocking fee. In addition all postage costs will be paid by you the customer.
The product you return must be in new and unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or any wear on the tags. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchasers cost. All accurately returned products will be credited to the original purchaser via cheque excluding delivery costs.
To return your goods please contact us by email at softoptionsfurniture@nifton.com You will be expected to arrange for the item to be returned to us at your cost unless our courier service has the space and time to return the item back to us there and then. In the advent your order is received in a faulty or damaged condition please notify us the next working day by emailing us at softoptionsfurniture@nifton.com to discuss our procedures for returns and to organise a repair/replacement. On delivery of goods all items need to be checked and signed for, if an item has been signed for in a satisfactory condition no damage/faulty claim can be submitted afterwards, warranty and refund policies are not affected. If you would like to return stock goods for another reason, for example, 'upon inspection it's not what I really want' then you can, up to a maximum of 7days after the day of delivery. Please ensure that you keep all the original packaging and carefully repackage the item ready for collection. You will be expected to arrange collection back to us unless otherwise agreed or the courier has space to take the item back straight away. Upon inspection at our warehouse, we will either replace the faulty item and send a replacement back at our expense, or if the item is simply not wanted refund less the delivery and collection charges. If you do not want to pay a delivery back to us then you can arrange to return the goods to our warehouse yourself by emailing us at softoptionsfurniture@nifton.com Please ensure goods are well packaged and care has been taken with the goods whilst in your possession.

Notices

Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us either via email at softoptionsfurniture@nifton.com

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity

If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Soft Options Furniture collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates. We never make your e-mail address available to any other company or organisation without your permission.

Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Entire agreement

Together with our current website prices, delivery details, contact details and Privacy Policy, these Terms & Conditions set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.