RAFINA Solicitors

+44 (0)20 8908 6742

+44 (0)20 8904 6353

rafina@rafinauk.com

Client Feedback Questionnaire

As part of our commitment to improving the service we provide, We would be grateful if you could help us by completing this form. Please be assured that the survey is completely confidential. If you would rather speak to someone personally, please contact Mrs Rafina Rahim on 020 8908 6742.

Description of Your Matter

Name of Fee Earner(s) who handled your matter

How did you hear about us

Advertising
Word of Mouth
Professional Recommendation
Other

1. Were you happy with the overall level of service provided to you?

Yes No

2. Did you find our services efficient?

Yes No

3. Did you find our services professional?

Yes No

4. Were you kept well up-to-date with progress of your matter?

Yes No

5. Did we give you information/advice that was easy to understand?

Yes No

6. Was the staff polite and courteous?

Yes No

7. Did we understand your instructions easily?

Yes No

8. Did we act upon your instructions at the earliest opportunity?

Yes No

9. Are you satisfied with the overall turnaround time of your matter, taking into account 3rd party factors which were not within our control?

Yes No

10. Would you recommend us to someone else if they needed legal help or advice?

Yes No

11. Any other comments which you would like to provide in order for us to be able to serve you better in the future.

Yes No

Any specific comments you would like to give us in respect of our staff in general or any particular member of staff.

Yes No

General Comments

Thank you for helping us to provide a better service for all our clients

Head Office - RAFINA Solicitors

795 Harrow Road
Sudbury Town
Wembley, Middlesex
HA0 2LP

+44 (0)20 8908 6742

+44 (0)20 8904 6353

+44 (0)7956 564 042 (Emergency)

Opening Hours

Monday	9:30 - 5:30
Tuesday	9:30 - 5:30
Wednesday	9:30 - 5:30
Thursday	9:30 - 5:30
Friday	9:30 - 5:30
Saturday	CLOSED
Sunday	CLOSED

Regulated by the Solicitors Regulation Authority (panel no. 76257)

Design: RNB Solutions