The findings of the 2006 Mystery Shopping Survey were presented by Karl Holweger at the Institute of Fundraising Convention in July 2006. Here is a copy of the presentation. For more information please contact Karl Holweger at Pell & Bales.
Pell & Bales London office details Tel +44 (0)20 7187 7187 Fax +44 (0)20 7187 7188 email info@pellandbales.co.uk Address 211 Old Street London EC1V 9NR
Report on Charity Mystery Shopping Survey (544KB)