AimAct - Returns

Steps	Procedure
1	Customers must request an RMA (Returns Merchandise Number) by first filling in and submitting our online returns form here clearly specifying the fault of the product. Please ensure that all fields are completed, as missing fields out could result in a delay of issuing RMAs. Please provide a good description of the fault with the product in the "Fault Description" field. Unacceptable "Faulty Description" reasons include: Faulty Intermittent (More detail is required) Bios Errors (Specific errors are required) Windows Errors (What Errors?) Incompatible (With what?) Crashes/Locks/Hangs etc. (Crashes when you do what?) Errors (What Errors?) You must be specific about the nature of the fault as lack of detail may result in delays of processing your returns.
2	On receipt of your returns request, a returns number will only be raised if the product is still valid within our 1 year warranty from the date of invoice. This is the number we require you to write clearly on the front of the package you return to us. In the event that this number is not on the package, the package will be rejected and sent back to you at your own cost.
3	When returning the goods, please ensure that the products are well packed to be safely sent back to us, as you are responsible for the goods once they are in your possession. We would recommend that you use and insured delivery method as we are not liable and do not take any responsibility for packages that are lost or misplaced. Returned goods must be sent to:
4	The returns process from receiving the goods can take up to 30 days based on the status of the problem with the goods, either requiring repair or to be replaced.
5	We shall then either send out your repaired or replaced goods or issue you a refund, based on the nature of your return.


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Our Returns Policy has been created to make the process of our customers' returns much easier and faster. We would advise reading our Returns Terms & Conditions

Possible Reasons Why Goods May Be Returned by Customers:

Goods are DOA (Dead On Arrival):
Should your goods be dead on arrival, you must report it to us within the manufacturers DOA period. When goods are returned to us, you will be either replaced or refunded.

Goods are Faulty or Defective:
If your goods are faulty or defective, you must notify us within 30 days. We will arrange an immediate collection, credit, exchange or refund without charge. Where goods are faulty after 30 days items will be repaired or replaced under the manufacturers policy, and the processing time will be 30 days.

Goods Received that are Damaged:
If you receive goods that are damaged i.e. in transit then you must notify us within 5 days and sign for 'damaged' on the receipt.

Goods Received that are the Incorrect Items Ordered:
If in the instance you receive incorrect products that you had ordered, you must notify us immediately and return the goods within 14 days after obtaining an RMA number. Customers must send the goods at their own cost, unused and undamaged, in their original packaging. It is advisable to consider insuring goods being returned and use carriers that provide recorded delivery (i.e. Royal Mail).

Quantity of Goods Received Exceed the Amount Originally Ordered:
If in the instance you receive more items than initially ordered, you must notify us immediately and we will try and rectify the problem as best we can.

Change of Mind About Your Order and You Wish to Return the Goods:
In the event that you change your mind about your order and would like to return your goods, then you may still do so, as long as you inform us of this decision within 7 days from receiving the goods as in accordance with the Distance Selling Directive. Goods must be unopened, unused and as new when returned to us. Upon reporting to us that you would like to return your goods, you must send the goods back within 28 days at your own expense. Refund/Credit will be raised depending on the condition of the goods received. A small percentage of surcharge will incur (this will be advised at the time before returning the goods)

Exceptional Products that May Not be Returnable Based on Specific Conditions:

Software:
Software that has been opened may not be returned in accordance with this policy.

Consumable Products:
Once the factory seal has been opened, consumable products such as ink cartridges, ribbons, toners may not be returned.

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For all returns enquiries please contact us at:	returns@aimact.co.uk