AWe are reliable, courteous and are HVCA and ISO9001 accredited, giving you confidence that our work will be of a high quality. Our staff wear smart uniform and we are associates of industry award finalists Cavendish Engineers, who have been trading for over 15 years. The units we select have good energy ratings and are therefore designed to be reliable and energy efficient.

AWe deliver a quality service and as we are based in London, reliable. We are ECA accredited which means that our work is guaranteed up to £50,000. All our electricians are smart, courteous and always aim to give the clients the best solution to their needs.

AAs we are both ECA and HVCA accredited our workmanship for both electrical and air conditioning services have a warranty. Our units and materials have their own manufacturing warranty and guarantees. All electrical works carry a guarantee up to £50,000 through the ECA guarantee of works scheme.

AAll new clients are asked to complete a credit application form. Dependent upon your credit check by the finance team you may be asked to pay 40% deposit. Your payment credit terms will then be set by the finance team. DX Electrica accepts payment by credit card, BACS and cheque.

AYes! Depending upon the service you require we can provide drawings, specifications and advice so you can gain Landlord approval. Without landlord approval your installation may be asked to be removed, so make sure that you have relevant permissions in place.

ASome may find our call rates more expensive than single electricians firms but we feel that our quality of work, expertise knowledge, experience and customer service speaks for itself. Our warranties accreditation and company associate is what makes us more reliable and credible than other competitors within the industry.

ADX Electrica is aware that contractors should look smart whilst on site. This is why we issues all our staff members with labelled uniform, PPE equipment and ID badges.

AFor installation services the client will be given manual instructions and a demonstration to the appointed member of staff. Installation paperwork is also given (commissioning sheets and /or testing and inspection sheet.) For maintenance services a service sheet detailing the service check list and further recommendations.

ADX Electrica always aims to help our clients the best we can. Our customers care doesn’t finish once the installation is completed. We provide an after sales maintenance service to ensure your equipment is looked after all year round. DX Electrica is also on hand for any electrical or air conditioning advice you may require.

AYes they do. The ECA (Enhanced Capital Allowances) scheme was introduced by the government to encourage businesses to use low carbon products; and therefore reduce carbon emissions. It is a tax scheme that enables you to claim up to 100% of the total value invoice. Please see our ECA download on the install page for more details.

ASome other electricians may have the NICEIC accreditation. As DX Electrica only provide electrical services to the commercial sector we have decided to have ECA accreditation. The NICEIC is a voluntary body for electrical installation matters throughout the UK. The accreditation is mainly aimed at electricians only and self employed, rather than electrical contractors and can include domestic work as well as commercial. The ECA (Electrical Contractors Association,) is the UK’s largest and leading trade association representing electrical, electronic, installation engineering and building services companies. The association is more aimed at larger electrical companies who provide a wide range of electrical engineering. Both accreditations focus upon quality of workmanship.

AThere are a range of energy labels which have been created to help consumers compare the energy efficiency of products within their category, for example the SEDBUK label which rates the energy efficiency of boilers. The rating ranges from A to G. There are air conditioning units on the market that are energy rating A. Higher rating units will use less energy and therefore saving money over a longer period of time. Some air conditioning competitors will provide cheaper air conditioning units that but have a lesser energy rating score. Make sure you check what rating the unit will be when asking for a quotation.

AIf prosecuted for not complying with the F Gas regulations operators can currently face an unlimited fine. Businesses that fail to comply with the air conditioning inspection legislation can automatically be given a fine of £300.

AMaintenance is an essential way to ensure that you newly installed unit is looked after and works efficiently all year round. As part of the manufacturers Terms and Conditions the warranty on the equipment carries up to 3 year parts only warranty (it varies between each manufacturer.) This warranty is not transferable and subject to a pre-commissioning check sheet being completed and returned, and the equipment being covered by a maintenance agreement for the full three years.

The maintenance contract doesn’t have to be with DX Cooling. You are more than welcome to find another supplier if you wish. In this case problems with regards to the warranty on parts would be dealt with by the new maintenance company. DX Cooling still offer 12 months warranty on the workmanship.

AThe price of air conditioning can be dependent upon numerous items. For example; where the outdoor unit will be placed, how long the pipe-run will need to be to connect the indoor unit to the outdoor unit, the ceiling void, the type of building and building restrictions and the size of the room. Prices start from approximately £1,500.